This is a translation of the Russian version. In case of discrepancies, the Russian version prevails.
Refund Policy
You can get a refund for the Pro subscription within 14 days of payment — no questions asked.
Who sells the subscription
The CS2 Replay service is provided by Yerlan Darzhanov. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle accepts the payment and also processes and pays out refunds.
14-day refunds
- The first Pro payment and every automatic renewal can be refunded within 14 days of the charge — in full, no reason required.
- After a refund, Pro is switched off and the account moves to Free; your uploaded matches stay.
- After 14 days, a refund is possible if the service did not work through our fault or if the law of your country requires it.
How to request a refund
- Open the receipt email from Paddle and follow its link, or go to paddle.net — you can request a refund and cancel the subscription there.
- Or write to us at support@replaylab.pro: include the email the receipt was sent to and the order number. We reply within 3 business days.
- The money is returned to the original payment method; the time it takes depends on your bank (usually up to 10 business days).
Cancelling the subscription
You can cancel renewal at any time: in the app, on the "Pro" page → "Manage subscription". Pro stays active until the end of the paid period, and there will be no further charges.